Getting the best out of a landlord-tenant relationship

by Ed Firmin

Posted on Monday, August 1st, 2016 at 08:22

Getting the best out of a landlord-tenant relationship


At Redlet we strive to foster the best possible relationships between our tenants and landlords. Although it’s not always possible to ‘please all of the people all of the time’, we think we do a pretty good job.


Here are some of the key takeaways from what we have learnt over the years to ensure a good rapport between landlord and tenant.


Tips for Landlords:


  • Provide sufficient notice before entering a property. Although technically you own the property, the tenant has a right to ‘quiet enjoyment’ of the dwelling and it will only rile them if you demand access without asking whether if it’s convenient.


  • Provide a welcome pack for tenants. Investing time to put together useful information about the property will show you really care about your tenants and will start your relationship off on the right foot.


  • Don’t automatically reject your tenants’ requests for improvements – consider each on a case-by-case basis. If you’re lucky enough to have decent, rent-paying tenants who generally keep the property in good order, be prepared to agree to some of their requests. This will help maintain a longer-lasting relationship with your tenant and ultimately, a longer-lasting tenancy.


  • Allow for fair wear and tear. If you fitted a new carpet five years ago when your tenant moved in, there are bound to be some signs of use. Attempting to claim costs for a replacement when they leave will not go down well. Naturally if your tenant burns a hole in your carpet, that’s a different matter.


Tips for Tenants:


  • If there is a problem, tell your landlord (or agent) immediately. It’s no good harbouring concerns about something which may only get worse if ignored. Equally, your landlord will not be impressed if his or her property has been left to deteriorate.


  • Having said that, don’t go out of your way to trouble your landlord over the holidays with trivial matters that can wait a week or two. Telephoning on Christmas Eve to ask for dripping tap to be fixed immediately will cause unnecessary stress for your landlord and he or she is unlikely to go the extra mile for you in the future.


  • Always allow reasonable access for contractors, agents or landlords to carry out inspections or repairs. Landlords aren’t there to catch you out or make money unnecessarily (at least our landlords aren’t!). Showing co-operation will go a long way.


  • When leaving a property, make sure it looks as clean and tidy as when you moved in. Areas which are often overlooked (and will incur cleaning costs) include the extractor fan above the oven, the tops of window frames and door frames, on top of and behind furniture, along skirting boards, and the detergent drawer of the washing machine.


A little effort goes a long way. Together, we can eliminate the old clichés of “nightmare tenants” and “rogue landlords” simply by respecting each other. And of course the good-old agent in between.

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